Craig R. Nerderman

 

231 S. Manchester Dr. * Euless, TX 76039

Cell Phone: (937) 609-2273 * Email: craignerderman@hotmail.com

Objective

 

Seeking a full-time position as a Customer Service Agent; to assist callers, with any and all inquiries they may have.  

 

Summary of Skills

 

Multi-Tasking

Computer skills including Microsoft Office programs Excel, Word, and Power Point

Adept at handling stressful situations.

Broad knowledge of Bills and Account information

Extensive skills in Customer Service

 

Employment History

 

American Specialty Health

Dallas, Tx. From 9/2014 to Current

I started in the division called “Healthy Roads”.  This job consisted of assisting customers with inquiries regarding their employers health benefits and discounts and assisted with questions through email.

After a year on “Healthy Roads” I was moved to the “Silver and Fit” program.  Within this program we administered discounted gym memberships to seniors through their Health Plan. Members called to see what gyms they could attend and if there was a cost involved.

 

Loreal.com

Dallas, Tx. From 8/2014 to 9/2014

This job consisted of assisting customers with orders and general questions through email.

 

Sephora.com

Dallas, Tx. From 09/2013 to 03/2014 

This Job consists of assisting customers with inquiries about their online orders for their beauty products or placing the orders for them.   I placed orders over the phone as well as through emails.

 

Assurant Specialty Property

Springfield, Ohio. From 12/2012 to 8/2013

This Job consists of educating home owners on the processes and procedures their mortgage company has in the event of property damage or loss. 

 

Time Warner Cable

Kettering, Ohio. From 07/2009 to 12/2012

The job consisted of helping customers daily with billing, educating customers on current sales/promotions that were offered, and explaining the values of our services.  During troubleshooting if I was not able to solve a customer’s problem, I would try to provide superior customer service by speaking with Supervisors or Leads to resolve any issue I could not, via email or in person.

 

Teleperformance USA

Fairborn, Ohio. From 08/2007 to 03/2009

I took inbound calls from Sprint cell phone users. Answering billing questions as well as assisting them with their technical issues. Within 2 years I was elevated from General Customer Care to Technical Support to Advanced Technical Support.

 

 

   Education

 

Wright State University

Assoc. Degree in Micro-Computers and Business

Edison Community College

Assoc. Degree in Commercial Arts